The sharer then receives a dialog asking them if they want to Allow or Deny the request for control. ![]() After the screen sharing session is established, the helper can optionally request control of the sharer's screen by selecting Request control.The sharer gives permission by selecting the Allow button and the screen sharing session is established. The sharer receives a dialog asking for permission to allow screen sharing.The sharer enters the provided code in the Security code from assistant box under the Get help section, and then selects Submit.Helper shares the security code with the user over the phone or with a messaging system.Quick Assist generates a time-limited security code. The helper might be asked to choose their account or sign in. In the Help someone section, the helper selects the Help someone button.For Windows 11 users, from the Start menu, select All Apps, and then select Quick Assist.For Windows 10 users, from the Start menu, select Windows Accessories, and then select Quick Assist.Type Quick Assist in the Windows search and press ENTER.Support staff ("helper") and the user ("sharer") can start Quick Assist in any of a few ways:.Working with Quick AssistĮither the support staff or a user can start a Quick Assist session. For a list of domain URLs that you need to add to the allow list to ensure that the Edge WebView2 browser control can be installed and updated, see Allow list for Microsoft Edge endpoints. Quick Assist uses Edge WebView2 browser control. Required for logging in to the application (Azure AD). Used for Azure Communication Service for chat and connection between parties. Primary endpoint used for Quick Assist application Required for telemetry and remote service initialization. Required for logging in to the application (MSA). Required diagnostic data for client and services used by Quick Assist. Required for Azure Communication Service. Both the helper and sharer must be able to reach these endpoints over port 443: Domain/NameĪccessible Rich Internet Applications (ARIA) service for providing accessible experiences to users. Quick Assist communicates over port 443 (https) and connects to the Remote Assistance Service at by using the Remote Desktop Protocol (RDP). Local Active Directory authentication isn't currently supported. The helper can authenticate when they sign in by using a Microsoft account (MSA) or Azure Active Directory (Azure AD). The helper must have a Microsoft account. No roles, permissions, or policies are involved. Before you beginĪll that's required to use Quick Assist is suitable network and internet connectivity. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. Syncing does work for this old platform though, which surprised me! AAS readers should also note that OneNote was part of the 'Microsoft Apps' pack from a couple of years ago, released through 'SW_Update' - this may or may not still be available from Nokia's servers, depending on your device and variant.Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. I'll come back to this in a future article, hopefully. * AAS readers should also note that the old Symbian client is slightly limited in the content types and layouts that can be synced, partly because of archictecture changes and partly because of sheer screen resolution limitations. So don't panic when the sync doesn't happen immediately.* One cautionary note is that syncing through the Microsoft cloud isn't instant - I found that new notebooks and 'sections' (tabs) took multiple minutes to make it from Mac to phone. ![]() ![]() It's pretty though, and does do a good job of managing all those notes you'd gathered from years of using Symbian, Windows Phone and Windows laptops. In use, it's fast enough, though it does seem odd to see a Microsoft Office-style 'ribbon' in addition to the traditional Mac application menus. Note that it's a huge 235MB download, presumably because of lots of graphical resources - and a runtime or two. You can download your own copy for your Mac here. Here's the new client, free in the Mac App Store:Īnd here are a few screenshots of OneNote for Mac in action, showing some of the rich content that's possible - OneNote on mobile may be fairly plain in terms of content creation, but layouts can be a lot more ambitious on the desktop: OneNote for Mac will give desktop and laptop access to the same personal OneNote notebook/database that your mobile client syncs to, and as such makes a phone/tablet/desktop workflow easier now that the latter can be a Mac.
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